Terms of Service

Aemote Professional (“Aemote Professional”, “we”, “us”) operates a web portal at pro.aemote.app(the “Service”) that lets verified wellness and mental health professionals connect with clients of the Aemote mobile application and view non-private emotional content those clients have chosen to share. The Service is operated by Aemote in England, United Kingdom.

The Service is offered exclusively to individuals who:

• are at least 18 years old and have the legal capacity to enter into a binding agreement;
• are a licensed, certified, or otherwise credentialed wellness or mental health professional in good standing in their jurisdiction; and
• are not currently barred from receiving the Service under any applicable law or sanction.

By signing up you represent and warrant that all of the above are true. Material misrepresentation is grounds for immediate termination of your account.

When you create an account you must provide accurate information including your full name and professional credential. You authorize us to verify this information through publicly available registries or directly with the issuing body.

Access to the dashboard requires that you complete a therapist attestationat signup, in which you confirm that you meet the eligibility requirements in Section 2 and accept these Terms. Your attestation is recorded in an audit log (including the time, the version of these Terms you accepted, and the IP address and device user-agent observed). Completing the attestation grants your account verified-therapist access. We may revoke this access at any time — including where we believe you have misrepresented your credentials or eligibility.

You are responsible for keeping the email address on your account secure and for all activity that occurs under your account. Notify support@aemote.app immediately if you believe your account has been compromised.

The Service allows you to generate 6-character connection codes and to invite clients by email. A connection becomes active only once the client claims the code inside the Aemote mobile app.

You agree that:

• you will only invite clients who have given you informed consent to view their wellness data through the Service, in accordance with the standards of your profession and jurisdiction;
• you will treat all information shown to you through the Service as confidential and apply at least the same standard of care you apply to other client records;
• you will revoke or terminate a connection when it is no longer appropriate — for example, when the professional relationship ends; and
• you will not attempt to access information for any individual who has not actively connected with you through the Service.

Aemote and the Service are not medical devices. The Service does not diagnose, treat, cure, or prevent any condition. Information shown is self-reported by the client and may be incomplete or inaccurate. You remain solely responsible for any clinical judgement, intervention, or care decision.

The Service is not a crisis service. If you become aware of a client at risk of immediate harm, contact your local emergency services and follow your professional duty of care.

Unless you have a separately executed Business Associate Agreement (BAA) or Data Processing Agreement (DPA) with Aemote, the Service is not offered as a HIPAA Business Associate solution and you must not use it to store, transmit, or process Protected Health Information (PHI) for which you require HIPAA-covered handling. To request a BAA or DPA, contact support@aemote.app.

You are responsible for complying with all laws and professional rules that apply to your practice, including health-information privacy laws, advertising rules, telehealth licensure, record-keeping obligations, and informed-consent requirements.

You may not, and may not allow anyone else to:

• impersonate any person or misrepresent your credentials;
• access or attempt to access any account, data, or system you are not authorized to access;
• reverse-engineer, scrape, crawl, or otherwise extract data from the Service except as expressly permitted;
• upload malware, attempt to disrupt the Service, or probe for vulnerabilities without our written permission;
• use the Service to harass, threaten, or harm any client or other person, or in any manner that violates applicable law or professional ethics; or
• resell or sublicense access to the Service.

You retain ownership of comments and notes you create through the Service. You grant us a worldwide, royalty-free, non-exclusive licence to host, store, transmit, display, and process that content solely to operate and improve the Service and to deliver it to the connected client.

You represent that you have all rights necessary to write and share any content you submit, and that it will not infringe any third-party right.

Aemote Professional is offered on a paid subscription basis. Prices are shown in US dollars unless Stripe displays a localized amount at checkout. Current plans are $30/month or $300/year, each with a 7-day free trial. A valid payment method is required when you start a trial; you will not be charged until the trial ends unless you cancel before then through your billing settings (hosted by Stripe). Prices are exclusive of any applicable taxes (such as VAT or sales tax), which may be added at checkout based on your location.

Subscriptions renew automatically until cancelled. Cancellation takes effect at the end of the current billing period. Monthly renewal fees are non-refundable. If you purchase an annual plan, you may request a full refund within 14 days of your first annual charge by emailing billing@aemote.app. Annual renewals are non-refundable. We may refund duplicate or erroneous charges, or where required by applicable law. Nothing in these Terms limits mandatory statutory rights in your jurisdiction.

Payments are processed by Stripe. Aemote does not store your full card details. Billing, payment-method updates, invoices, and cancellation are managed through the Stripe Customer Portal linked from your account billing page.

You may stop using the Service at any time. You can permanently delete your account yourself from Settings → Delete account. Deletion is immediate and cannot be undone: it cancels any active subscription right away, ends your client connections, and removes your account data, except records we are required to retain for the periods described in our Privacy Policy (notably credential-attestation and billing records). If you would rather we delete your account for you, email support@aemote.app.

We may suspend or terminate your access with or without notice if we reasonably believe you have violated these Terms, misrepresented your credentials, put a client at risk, or used the Service in a way that exposes Aemote or others to legal or operational harm. On termination, your right to use the Service ends immediately. Sections that by their nature should survive termination (including disclaimers, limitations of liability, indemnity, and governing-law clauses) will survive.

EXCEPT AS EXPRESSLY STATED IN THESE TERMS AND TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT THE INFORMATION SHOWN THROUGH THE SERVICE IS ACCURATE, COMPLETE, OR CURRENT.

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL AEMOTE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR RELATED TO YOUR USE OF — OR INABILITY TO USE — THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM AROSE OR (B) £50.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited.

You agree to defend, indemnify, and hold harmless Aemote and its officers, employees, and contractors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your breach of these Terms; (c) your violation of any law or third-party right (including any client right); or (d) any clinical or professional decision you make in connection with the Service.

We may modify the Service at any time. We may also update these Terms; if we make material changes, we will give you reasonable notice (for example, by email or an in-app notice) before the changes take effect. Your continued use of the Service after the effective date of the updated Terms constitutes acceptance.

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by the laws of England and Wales. You and we agree that the courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim, except that we may bring proceedings to protect our intellectual property or confidential information in any court of competent jurisdiction. If you are a consumer resident in another part of the United Kingdom, you may also bring proceedings in the courts of that part of the United Kingdom.

These Terms, together with the Privacy Policy and any separately executed agreement between you and us, constitute the entire agreement between us regarding the Service. If any provision is held unenforceable, the remaining provisions will remain in full force. Our failure to enforce a right is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.

Questions about these Terms? Email support@aemote.app.